Customer Service

Customer Service

Infusion management Ventilator Oral medical instruments Medical Engineering Medical Call Management System Other

The pump should be cleaned regularly every 3 months. Please do not power on when cleaning. Use 95% alcohol solution and wet paper towel to clean and disinfect when cleaning. Do not use corrosive chemical solution cleaners. After cleaning, wait for the machine to be completely dry before power on. It is forbidden to use high-pressure instruments for sterilization.

No need. The built-in battery of the pump is used as a backup battery of the machine. In the absence of external power supply, the machine will switch to battery power supply by itself to ensure the normal operation of the machine. Under normal circumstances, when the machine is connected to an external power supply, it will automatically charge the battery.
The built-in battery of the pump has standby power consumption. If it is not used for a long time, the battery will be damaged. The built-in battery should be charged and discharged every three months.

1. Please check whether the infusion tube is damaged or leaking, and then check whether the infusion tube is installed correctly and whether the bubble detector is dirty,

2. Turn on the machine to check whether the sensitivity parameter setting of the bubble detector is too high. If the parameter setting is too high, please adjust and lower the setting parameter. The specific parameter settings are adjusted as follows: after starting up, press the start key for a long time to enter the selection interface, press the password interface for 3 consecutive times, press the page turning key to enter the bubble sensitivity level interface after entering the password 018.0, press the down key to 120, and then press the page turning key to confirm OK. If the "bubble alarm" problem cannot be solved after the above operations are completed, please send the machine back to our company's after-sales service department, and we will help you solve this problem.

First of all, please check whether the syringe you use is correctly installed and intact, whether the brand of the syringe is consistent with the brand shown in the machine, whether the movable push rod is stuck in place, and whether the rear detection plate of the movable push rod is intact. If the above operations are confirmed, please send the machine to our company's after-sales service department, and we will help you solve this problem.
Yes, please send the pump rack back to our company's after-sales service department, we will help you repair it, or we send accessories, please install it yourself after receiving the accessories.

1. Check whether the preset quantity is correct;

2. Whether an uncalibrated specification or brand of infusion line is used, it can only be used after recalibration.

First of all, please confirm which fault phenomenon the equipment alarm refers to. We will help you solve it according to the fault phenomenon you described. If the fault is "installation error", please check whether the syringe, infusion line and other auxiliary equipment are connected correctly. If the syringe, infusion line and other auxiliary equipment are installed correctly, please send the machine to our company's after-sales service department, we will help you detect and analyze the cause of the fault, and help you repair and solve the problem.
First of all, please check whether the power line is on, confirm that the external power supply is connected to the machine, and whether the power switch is on. If the above abnormality is not found after inspection, please send the machine back to our company, and we will help you detect and analyze the cause of the failure. And help you fix and solve this problem.
Pump under normal use is not required to debug. However, if there is a big difference between the actual infusion volume and the infusion volume displayed by the machine during infusion, it is necessary to debug and calibrate in time. The specific operation is as follows:
Pump calibration process? 2024-01-22 11:45:11.839

1. Syringe pump: correctly install the syringe on the machine, press and hold the start key while turning on the power switch, enter the password interface, enter the password 012.0, press the shuttle to enter, select the syringe brand and press the shuttle to confirm, then rotate to "OK" and press the shuttle to calibrate.

2. Infusion pump: long press the start key to enter the interface after starting up, then press the start key twice in succession to enter the password interface, press the start key to enter the calibration interface after entering the password 012.0, a. press the up and down key and select key to select the brand of infusion set, then press the select key to enter the next setting item, B. set the amount of liquid medicine to be calibrated (10ml),c. Set the number of drops of 1ml (20 drops) d. Calibrate the start of infusion. Drop the output liquid medicine into the measuring cup, check the difference between the actual liquid medicine volume in the measuring cup and the set value (10ml), input the difference value into the calibration result as the compensation value, then carry out the second calibration, debug 6 times in turn, and the machine shows that the calibration is completed.

Please check the fault code of the machine display data error first, and then check whether the machine parameter setting is wrong according to the fault code.
First of all, check whether the external power cord is well connected. If it is found that the external power supply is not connected, the machine is powered by the built-in battery. When the power of the built-in battery is released clean, it will automatically shut down and then the machine cannot be turned on. If it is checked that the external power supply is connected in good condition, the power indicator light of the machine is on, and the power switch is in good condition, please send the machine back to our company, and we will help you detect and analyze the cause of the failure, and help you repair and solve it.
The outer surface of the pump can be wiped clean with 95% alcohol solvent.
Medical pumps belong to Class II medical device products monitored by the State Food and Drug Administration and need to be repaired by employees with professional qualification certificates. Broken pumps can be sent back to our company, and our company has special engineers to help you detect and repair them.
Our company can repair the machine 2~3 days after receiving it. In special circumstances, we will contact the customer by telephone to negotiate and communicate.
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For the first time, please follow the doctor's advice for debugging. The doctor will debug according to the actual situation of the patient. If the doctor will not or will not debug, we will arrange the after-sales engineer to guide the debugging by phone or WeChat.
It is a humidification water chamber, which connects the pipeline and the host. After adding water below the standard scale line, it can be heated and humidified to improve the temperature and humidity of respiratory gas.
First of all, we must understand the machine model, check whether the set pressure, working mode, backup synchronization frequency and other parameters are within the correct range, and suggest that the patient consult the doctor to adjust the machine to the parameters suitable for his physical condition.

1. Maintenance of the main engine: Use 95% alcohol solvent or detergent and wet paper towel to wipe and test the shell of the main engine and dry it. Do not let the water in the water chamber flow backward into the machine due to immersion or inclination of the water chamber;

2. Pipes and masks: Soak in warm boiled water with neutral detergent for about 30 minutes, then take it out and rinse it with water, dry it before use, and clean it at least once a week;

3. The filter sponge is cleaned once a week and replaced once a month.

1. First check whether the "automatic on/off" item in the parameter setting of the ventilator is set to "on". If the status is "on", it needs to be debugged to "off;

2. The mask may not have a good air leakage, the machine will start the self-protection program to automatically shut down;

Open your mouth to breathe when you sleep at night. The ventilator does not turn on the humidifier. It is recommended to use a nasal mask at night.
The humidifier gear of the ventilator is set too high, and this phenomenon can be eliminated by lowering the humidifier gear of the machine.
Can a ventilator treat insomnia? 2024-01-22 11:45:11.752
The ventilator produced by our company cannot cure insomnia, but it can improve the quality of sleep at night.
The use of a ventilator can avoid snoring, is physical therapy, open up the blocked airway, to improve sleep quality and increase blood oxygen saturation;
You can. However, there will be costs, and specific places need to be booked in advance.
It can be guaranteed according to the equipment code on the machine produced by our company.
It is recommended to clean once a week.
It is recommended to replace it once every six months. If it is damaged, it should be replaced immediately.
Through data statistics, considering the number of door-to-door debugging is very small, and it can also be replaced by telephone and WeChat guidance. In order to give consumers the greatest discount, the cost of door-to-door service is not included in the selling price.
Can the ventilator be recovered? 2024-01-22 11:45:11.721
The ventilator belongs to Class II medical device products monitored by the State Food and Drug Administration. The products after use shall be destroyed according to relevant regulations and cannot be recycled.
Connect a three-way pipeline at the outlet of the water tank.
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If it is found that the motor is running abnormally, such as suddenly stopping, running too fast, loose coordination of the mobile phone, vibration, sudden noise, excessive temperature rise, etc., please do not continue to use it.

Before replacing the root canal file, it must be turned off. Failure to do so may result in accidental rotation of the file needle and personal injury.

When removing the root canal file, first press the gland of the mobile phone chuck, and then unplug the root canal file. Do not forcibly remove the root canal file, otherwise the chuck of the mobile phone chuck is easily damaged. For other details, please refer to the instruction manual.

The surface of the preparation machine can be cleaned with a soft cloth dipped in a little water, and then dried with a dry cloth. Please do not use alcohol, banana water, etc.
After each use, it is recommended to use a special cleaning lubricant for dental handpieces
After the mobile phone is used, it should be sterilized by high temperature steam.
Specific lubrication and disinfection methods are detailed in the instructions.
The clamp beak parts are embedded with special imported hard alloy materials, and the handle part is medical high-grade steel. The two parts are made of different materials. Through special welding process, the welding is firm, the cutting edge is sharp, and the service life is high-strength and long.
The root canal is provided in a non-sterile state and should be sterilized before and after use. In the course of use outside the number of times specified by the manufacturer, if the root canal file has reverse threads, the root canal file cannot be restored to its original shape and should be discarded. After autoclaving, root canal files should be discarded if they appear to be elongated or have several helices that do not work.
A root canal file can treat up to 15 root canals in posterior teeth treatment and up to 25 root canals in anterior teeth treatment. The less, the safer. A root canal file with a length of 21mm is used for posterior teeth and a root canal file with a length of 25mm is used for anterior teeth.
The color of the file body of Zhuo Hang series root canal file is generally yellow or blue. The color is naturally formed after heat treatment, not pigment dyeing. During use, the color may fade or fade with the loss of the product, which is a normal phenomenon.
Please align with the three bayonet positions of the fuselage, and press down vertically and slightly. If you hear a clicking sound, it means that the installation has been completed.
With a full charge, it can work continuously for at least 2 hours at a speed of 350 r/min minutes and a torque of 1.0 N.CM

It will not affect the normal use of the root canal preparation machine, and its speed and torque will not change.

Note: After each use is completed, no matter how much the battery power, can be placed on the charging base to charge, so as to use with the charge, will not affect the battery life. Please refer to the manual for other charging precautions.

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What type of host broadcast? If it is a digital call, you can directly pick up the phone, and then press the broadcast button to achieve broadcast; if it is an analog call or semi-digital call, you need to set the broadcaster line, after setting the broadcaster, pick up the phone handle, enter the *# key on the phone to broadcast (the setting of the broadcaster can refer to the instructions or operation manual);
The farthest distance is related to the number of equipment. Within 150 extension units (including bedside extension, door lamp and bathroom extension), the transmission distance is 200 meters without communication barrier (if the bus wire diameter is sufficient); If the number of extension units is less than 60, the transmission distance can reach 400 meters.
There are two possibilities, one is the bedside extension or bathroom extension card key (including panel key and handle key), so the extension is always in a calling state and cannot exit. The other is that the extension is damaged and has been in a calling state;
The maximum number of extension numbers for the host of the flying series is 128, and the maximum number of extension numbers for the bathroom extension is 59. The specific configuration needs to be determined by the choice of programs. For example, the program "C99F29J29" can carry 99 bed numbers, 29 room numbers and 29 extra bed numbers. In addition, there are two programs "C99F59" and "C120F38;
There are two telephone interfaces, the sub-telephone interface has ringing function, and the main telephone interface does not have ringing function; Our host can only receive two telephones, but if the customer adds a telephone extender, theoretically it can receive more than two telephones;

1. Disconnect the corridor display bus;

2. The corridor display screen is broken;

3. The host power board is damaged;

4, the host motherboard corridor display output chip burned (317 or 324 chip burned)

1. Disconnect the corridor display bus;

2. The corridor display screen is broken;

3. The host power board is damaged;

4, the host motherboard corridor display output chip burned (317 or 324 chip burned)

Yes, the replacement of the motherboard is relatively convenient. It is all plug-in plug-in and screw-in;
The bathroom extension is used for emergency calls without microphone and speaker. Because the bathroom extension is installed in the toilet, it needs high waterproof performance. If the intercom function is turned on, the speaker hole and microphone hole will enter water and burn the circuit board.

1, may be stuck;

2. The cancellation of the bathroom extension needs to be turned off at the host end, and other positions cannot be turned off;

If the bed number exceeds the list, additional beds can be set. If the bed number does not exceed the list, the number can continue in sequence;
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Only the company headquarters has after-sales service points.
1. Pump product warranty for 5 years, free maintenance within 1 year, the built-in battery according to the national standard shelf life of 6 months, after one year only charge maintenance fee;
2. The ventilator host is guaranteed free of charge for 1 year, and the accessories such as pipelines, masks and humidifiers are guaranteed for 3 months;
3. The calling system host is guaranteed free of charge for one year, and only the maintenance cost will be charged after one year;
4. If the machine is damaged and malfunctions due to the user's human reasons, it is not covered by the warranty.
Shunfeng, Yuantong, Zhongtong, postal service, etc. can all be sent to the manufacturer. It is better to write a small note describing the reason and send it back to the manufacturer together with the equipment.
The machine can be repaired within 2~3 days after receiving it. In special circumstances, we will contact the customer by telephone for negotiation and communication. The manufacturer is responsible for the cost of express delivery after repair.
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