Customer Service

Customer Service

Infusion management Ventilator Oral medical instruments Medical Engineering Medical Call Management System Other
It is determined through negotiation according to the sales contract signed between the hospital and our company.
The company's products are repaired free of charge during the warranty period. Human factors & irresistible natural factors (such as earthquakes, typhoons) and other equipment failures are not covered by the warranty. Machine failures that are not within the warranty period or are not covered by the warranty shall be charged a fee;
How sterilization pump? 2024-01-22 11:45:11.803
The pump produced by our company is placed in the ultraviolet disinfection cabinet for sterilization and disinfection. The outer surface of the pump can also be wiped clean and disinfected with 95% alcohol solvent.
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First of all, check whether the external power adapter is in good condition to ensure that the ventilator is connected to the external power supply. Whether the machine is improperly used causing water to enter the machine; If the above abnormality is not found after inspection, please send the machine back to our company, and we will help you detect and analyze the cause of the failure and help you repair and solve it.
Ventilators belong to Class II medical device products monitored by the State Food and Drug Administration and need to be repaired by employees with professional qualification certificates. Broken machines can be sent back to our company, and our company has special engineers to help you test and repair them.
You can take the plane. Civil aviation requires that the items prohibited on the machine are: flammable and explosive materials, batteries, and sharp objects.
Observe whether there is a lock graphic in the upper left corner of the machine screen. If it is a locked graphic, enter the screen menu through the central control button, select the parameter option, and then press the central control button down for 5 seconds, there will be 3 drops, indicating unlocking and entering the parameter setting interface, so the parameters can be set; If it is a locked graphic and the parameters cannot be set when entering the parameter interface, it is very likely that the motherboard under the central control button is damaged.
Why are online models so cheap? 2024-01-22 11:45:11.692
There will be differences in product models and parameters between online and offline. Many 30-pressure models are only available offline, and there will be local distributors offline to provide pre-sales and after-sales services, which will give patients a better experience of using the machine.

1. In terms of feeling, you wake up the next day and feel energetic all day long. Compared with before you didn't use the ventilator, there is a significant improvement, indicating that wearing is effective.

2. on the data, observe that the value AHI<5 corresponding to AHI option on the machine parameter setting page indicates that the effect is very good. 515 indicates that there is moderate or severe sleep apnea, and the pressure needs to be greatly adjusted, or it is recommended to purchase a bi-level ventilator.

There are many reasons for feeling choked.

1. If there is obvious air leakage around the mask, the machine has an air leakage compensation mechanism, which will increase the flow and pressure of inhalation. In this case, the mask needs to be adjusted to avoid air leakage.

2. IPAP (inspiratory pressure) may be too high, you can appropriately lower the 2 pressure values and then observe.

3,BPM (respiratory frequency) value may be too large, appropriate lower (12-15 is appropriate)

4. The user's inhalation time is short, which may be less than 1 second, and it needs to be adjusted to reduce the inhalation time.

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